How can I reset my trading account's password and investor password?

An investor password is a read-only password.

If you log in with an investor password, no trades can be placed or modified while using this password.

Although your master password can be changed on the Customer Portal with the following steps, your investor password can be changed only on MT4.


Steps to Change Your Master Password on the Customer Portal

  1. Expand the Accounts tab in Trader's Menu.
  2. Click Accounts Overview.
  3. Click the relevant account number highlighted in blue.
  4. Click the change button.
  5. The PIN will be sent to your registered email address.
  6. Type in the PIN and finish resetting your password.







Steps to Change your Investor Password.

  1. Log in to your account on MT4.
  2. Form Menu bar, click Tools, then select Options.
  3. Click the “Server” tab and click on “Change
  4. Input the “Current Password (master password)"
  5. Select the “Change read-only password” checkbox.
  6. Set an investor password and type it into the “New Password” field.
  7. Re-type the investor password in the “Confirm” field and click OK
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